Why am I getting an error message that my credentials are not correct? Please make sure the information you entered is correct. Email logins and passwords are case-sensitive so please ensure: - Select half-width alphanumeric input mode- Turn on the Num Lock key- Turn off Caps Lock Have more questions? Submit a request Return to top Related articles I forgot my password. What should I do? How does FIGS keep my personal information safe and seure? FIGS Analyst Score (Disclaimer) Comments 0 comments Article is closed for comments.